If you have other mouse software installed, you may want to consider uninstalling that software also. Use the ARROW keys to locate any keyboard controlling software, press TAB to locate Remove, and then press ENTER. In the list of programs, use the ARROW keys to select Programs and Features, and then press ENTER. Use the ARROW keys to locate the Start Search box, type appwiz.cpl, and then press ENTER. To uninstall any IntelliPoint, Logitech, or other keyboard software, follow these steps: If the problem persists, remove any keyboard software on your computer. Method 2: Disable or uninstall any previously installed keyboard softwareĭisable any other keyboard control software installed on this computer and then try reassigning the keys.įor more information about how to assign functions to keys, click the following article number to view the article in the Microsoft Knowledge Base:Ģ37179 Assign macro or function to keys on your keyboard Connect the receiver directly to a port on the computer. Note Bypass any port replicators, USB hubs, KVM switches, and so on. (This method tests for port-specific issues.) Method 1: Try a different USB PortĬonnect the keyboard to a different USB port, and then check the behavior of the keyboard. Proceed to the next method if the problem still occurs. Try each of the Methods below in order, testing the keys after each method. If you do not have the supported program you can still use the key by reassigning the key. Many of the default assignments require that you have a specific program installed, or that you are using a supported e-mail program, Internet browser or media player. This can also be due to having unexpected default or re-defined program assignments for the keys. This issue occurs because the scan codes issued by the keyboard are interpreted differently by each keyboard control utility. Third-party keyboard control utilities are also provided with Acer, Gateway 2000, and Sony Multimedia computers. Hewlett-Packard Multimedia Keyboard Utility Examples of third-party keyboard control utilities are as follows: This issue can also occur if a third-party keyboard control utility is running on your computer. This issue may occur if there is a problem with the USB connection on your computer.

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